FAQ
Do you ship internationally?
We currently only deliver within New Zealand. Please refer to our Shipping and Delivery page for more details.
What materials are used in your candles?
Our candles are meticulously crafted using premium quality, pure coconut candle wax sourced from the organic and renewable meat of coconuts, free from pesticides. With a stunning white appearance and a burn that is slower and cleaner compared to other waxes, it serves as the perfect foundation for our premium grade fragrances. These fragrances are IFRA certified, cruelty-free and paraben-free, ensuring an extraordinary experience.
Are your packaging material eco friendly?
Yes, we prioritize sustainability by using pop starch for protecting your candles and room fragrances. Our pop starch is made from expanded starch, ensuring it is 100% compostable and biodegradable. Additionally, our boxes and packing tape are also recyclable.
Can I change or cancel my order after it's been placed?
Once an order is confirmed, it is processed promptly to ensure quick delivery. Therefore, we recommend reviewing your order carefully before confirming the purchase. For any urgent changes, please contact us at hello@ignitecandleandfragrance.co.nz as soon as possible.